Terms & Conditions
Policies
Before making a purchase, please review our policies on Ordering, Turnaround Times, Shipping & Delivery, Colors & Appearance, Returns, Cancellations, and Warranty. If you have any questions, feel free to contact us for more information.
Ordering
Most of our furniture is made to order. Occasionally, we have in-stock items listed for purchase under the “Featured” section. In-stock items are packaged and shipped within 10 days of purchase. Custom projects typically take about 6-8 weeks to complete, while larger pieces may take up to 10-12 weeks to design and build.
Turnaround Times
Please allow 6-8 weeks for project completion after the design is finalized and the deposit is received. Larger pieces can take up to 10-12 weeks. We offer expedited “rush” orders for an additional fee. Contact us if you need this service. Note that turnaround times do not include shipping.
Shipping & Delivery
Shipping costs are determined by the size, weight, and destination of the piece. We take great care to securely pack and ship each custom piece to prevent damage. We do not replace items once shipped unless the issue is caused by the carrier.
Colors & Appearance
All items are permanently welded together and come pre-assembled, except for custom bed frames, which will come with necessary assembly hardware. The headboard, footboard, and frame will need to be bolted together by the client. Our unique patina process varies depending on the type of metal and finish choice. Weather conditions may affect patina availability, and we cannot guarantee an exact match to previous projects.
Returns
In-stock (non-custom) items can be returned within 7 days for a 25% restocking fee, plus the cost of shipping. Items must be in like-new condition for a refund. Custom items are generally non-refundable. Please contact us for return authorization before returning any product.
Cancellations
Orders canceled up to 7 days before the estimated ship date are subject to a 10% cancellation fee. Orders canceled within 7 days of the estimated ship date are subject to a 25% cancellation fee. Orders cannot be canceled once shipped.
Warranty
Our products are warranted to be free from material defects in workmanship, materials, and construction for 90 days from the shipment date. This warranty does not cover damage caused by misuse, negligence, or improper installation. Natural variations in metal finishes are expected and not covered. For warranty issues, the customer is responsible for shipping charges. We offer repair services for out-of-warranty items. Contact us for more information.
